If you found your items to arrive with damage, please contact us at firstname.lastname@example.org. Our team will review your order and process a replacement order when possible or issue store credit for qualifying items. Items sent back to us without first requesting a return will not be accepted. To be eligible for a store credit, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Unwanted Item / Ordered By Mistake
To return an unwanted, undamaged item, please email us at email@example.com. Items sent back to us without first requesting a return ticket cannot be accepted. Our team will examine your case and issue store credit or replacement when possible. In general, items returned unused and intact will qualify for store credit in the amount of the original purchase, less the cost of shipping the item(s) back to our warehouse.
Our team takes pride in its service, but we understand mistakes can happen. If we ship the wrong item, kindly contact us at firstname.lastname@example.org so that we can issue you store credit or a replacement.
Exceptions & Non-Returnable Items
Hats are non-returnable.
We cannot accept returns on sale items or gift cards.
For any questions, please contact us at email@example.com.